Custom-Made Orders
Due to the personalized nature of custom-made clothing, payments for completed custom orders are generally non-refundable once production has commenced.
Ready-Made Items
- Customers may request a return or exchange for ready-made items within 7 days of delivery.
- The item must be unused and unworn.
- It must be in its original condition with all original tags and packaging intact.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will review the issue and arrange an appropriate replacement, exchange, or refund where applicable.
Refund Processing
Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider and financial institution.
Non-Refundable Items
- Custom-made garments that match the specifications provided by the customer.
- Items damaged due to misuse, negligence, or improper care after delivery.
Need Assistance?
For refund requests or inquiries, please contact us through the contact details provided on our website.